Easily Manage Multiple Retail Locations with NetSuite
Managing retail stores can be time consuming and require much organization. With NetSuite, multiple retail stores can easily be managed from one system. NetSuite integrates multiple subsidiaries, inventory management, accounting/financial, web-store, and customer relationship management (CRM), which increase efficiency and profitability while decreasing cost.
A good website is a much needed valuable asset to any business. With NetSuite’s integrated web-store, e-tailers/re-tailers can generate business while marketing products at the same time. Retail businesses can easily incorporate product feeds leading to different channels (Google Shopping, Yahoo Shopping, Shopping.com, etc.) through NetSuite’s cloud-delivered solutions.
NetSuite offers many customization web-store templates for retail organizations. These templates are designed to attract business toward products sold in the web-store while providing easy access and browsing capabilities. Search terms and Meta Tags for each product can be defined for each individual product for greater web and search engine visibility.
Automated Customer Marketing
With so much competition & barriers to entry, marketing is essential. NetSuite creates an easy to use marketing environment for retail businesses to effectively market and sell products/services to customers.
Target different market groups with tailored e-mail/web campaigns. Customers can be directed to purchase merchandise through the web-store and given the option to enter promo codes. With customized reports, retail organizations can easily track product and customer information on a daily, weekly, monthly, or even yearly basis.
Improved Customer Service
Customer relationship management (CRM) is crucial for attracting and retaining genuine customers. To compete in a global marketplace, It is essential for all businesses to provide exceptional service across all customer touch-points.
Self-Service External failures often occur with products sold to customers. With NetSuite’s integrated webstore, retail businesses are able to offer self-support options for customer issues. Through the use of forums and common question pages, product issues and questions can be quickly answers 24 hours a day, 7 days a week.
Contact Support Since every issue cannot be answered on web-based platforms alone, businesses should provide adequate customer support to assist customers with product/service issues. NetSuite supports a variety of support options, including live support chat. Both phone and email support is integrated within NetSuite. Customer information is easily accessed, which e-tailers and re-tailers can use to provide exceptional customer service.
To learn about NetSuite’s integrated solutions for retail businesses, please click here.